Orders are typically dispatched 1–2 days after processing. Delivery timelines depend on the courier company's terms.Moelle Essentialsis not liable for delays caused by third-party couriers. Customers may also choose to pick up their orders.

A tracking number will be sent to the phone number you provided during checkout by DHL/UPS when shipped. If you don’t receive it, please contact us.

Please note:Moelle Zavian is not responsible for damages, loss, returns, refunds, or replacements caused by courier services. We also do not refund shipping fees.

Orders typically take 5–12 business days to be completed.

Our designs are made for customers' specific sizes, colours and details and so At the moment, we do not offer refunds for our made-to-order RTW designs. As long as your size and measurements are accurate, we will ensure what you ordered is what you receive.

We only send photos for custom orders, such as wedding, reception, and prom dresses. Not our made-to-order RTW designs.